Protecting Your Personal Data Is Our Priority

2. Information We Collect

2.1 Account Registration Information

During the 95pay account registration process, we collect basic information needed to verify your identity and enable use of the platform. This includes your full name as it appears on your MyKad or a valid identification document, identification card number, date of birth, active Malaysian mobile phone number, and a valid email address.

Financial information such as your Touch 'n Go e-wallet details, DuitNow account number, FPX account information or cryptocurrency wallet details is also collected when you register a payment method for deposits or withdrawals. Full bank account numbers are not stored in our systems — they are sent directly to payment processors via a secure connection.

2.2 Usage Data and Platform Activity

We record information about how you use the 95pay platform, including pages visited, active session time, games played, total bets placed, and transaction patterns. This information is used solely to improve the user experience, detect any fraudulent activity, and meet international licensing compliance requirements.

2.3 Technical Information

Our systems automatically record technical information including IP address, internet browser type used, device operating system, screen resolution, and access time logs. This data is used for security purposes, detection of unauthorised access, and technical improvement of the platform.

3. Use of Personal Information

95pay uses the personal information collected solely for the following purposes and not beyond the scope stated here:

• Identity verification during registration and the Know Your Customer (KYC) process required by our international licensing.
• Processing deposits via Touch 'n Go, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH) and withdrawals to registered accounts.
• Managing bonuses and promotions such as the 200% welcome bonus up to RM888, and the Bronze, Silver and Gold VIP programme with weekly cashback.
• Delivering 24/7 customer support via live chat and email in Malay and English.
• Sending important notifications related to your account, transactions, and policy updates via email or in-platform notifications.
• Detecting and preventing fraud, money laundering, and activities that violate 95pay's Terms and Conditions.
• Compliance with the legal and international licensing requirements that govern our operations.

We do not use your personal information for third-party marketing purposes, do not sell it to advertisers, and do not use it to build commercial profiles that could be distributed to any external entity without your explicit consent.

4. Sharing Information with Third Parties

4.1 Payment Processors

To enable financial transactions to run smoothly, 95pay works with licensed payment processors that operate gateways for e-wallets, FPX and cryptocurrency. The information shared is limited to the details needed to complete a transaction and does not include information unrelated to that transaction.

4.2 Statutory Authorities

95pay may be required to disclose user information to authorities or law enforcement bodies when compelled by a court order, subpoena, or valid legal requirement. In such situations, we will disclose only the minimum information required and will notify the affected user where permitted by law.

4.3 Technical Service Providers

Technical service providers such as cloud computing infrastructure and cybersecurity service providers may have limited access to user data in the context of providing their technical services. All such providers are bound by strict confidentiality agreements and are not permitted to use that data for their own purposes.

5. Use of Cookies and Tracking Technologies

The 95pay website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Session Cookies — Temporary cookies that expire when you close your browser. Used to maintain your login status and session preferences while you are active on the platform.
• Persistent Cookies — Cookies stored for a longer period to remember your language preferences, display settings, and login information if you choose the "Remember Me" function.
• Analytics Cookies — Used to understand website usage patterns for internal improvement purposes. Data collected is in aggregate form and cannot identify individuals.
• Security Cookies — Used to detect and prevent fraudulent activity and cyber attacks against the platform.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the 95pay platform, including the ability to stay logged in.

6. User Rights Regarding Personal Data

As a registered 95pay user, you have the following rights regarding your personal data. We are committed to processing requests related to these rights within a reasonable timeframe:

• Right of Access — You have the right to request a copy of the personal data we hold about you.
• Right of Rectification — If your information is inaccurate or incomplete, you may request a correction through your account or by contacting our customer support.
• Right of Erasure — In certain circumstances, you may request that your personal data be deleted, subject to legal and licensing requirements that oblige us to retain certain records for a specified period.
• Right to Restrict Processing — You may request that we limit the use of your data in specific situations as defined by data protection law.
• Right to Object — You have the right to object to the processing of your personal data for certain purposes, such as direct marketing communications.

To exercise any of the above rights, please contact the 95pay customer support team via 24/7 live chat or email at [email protected]. We will respond to your request within a reasonable timeframe and guide you through the process.

7. Data Security and Storage

95pay implements strong technical and organisational security measures to protect users' personal data from unauthorised access, use, disclosure, alteration, or destruction. This includes SSL encryption for all communications between your browser and our servers, encryption of data at rest, role-based access controls for internal staff, and regular security audits.

Users' personal data is stored on servers located in secure data centres with comprehensive physical and cyber protection. Data retention periods depend on the type of information and applicable legal or licensing requirements. Financial transaction and account records are retained for the period required by our international licensing body.

While we take all reasonable precautions, no data transmission system over the internet can be guaranteed to be one hundred percent secure. In the event of a data breach affecting your personal information, 95pay is committed to notifying affected users in a timely manner in accordance with applicable legal requirements.

8. Amendments to This Privacy Policy

95pay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, changes in applicable law, or changes in international licensing requirements. Any significant amendments will be communicated to users via in-platform notifications or by email to the registered address.

Continued use of the 95pay platform after the effective date of such amendments constitutes your acceptance of the latest version of the Privacy Policy. You are advised to review this page periodically to ensure you remain informed about how we manage your personal information. The "updated" date at the top of this page indicates when the last amendment was made.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 95pay handles your personal data, please contact our customer support team, who are available to assist you 24 hours a day, 7 days a week.